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Allen Wan is a seasoned professional with extensive experience in customer service and operations management across various industries. Currently serving as a Transportation Service Representative at Pan Am Railways since May 2015, responsibilities include tracking rail cars and managing communication with customers and other railroads. Previously, positions held include OJT Team Leader at Aspire Lifestyles, where Allen developed and mentored customer care professionals, and Team Leader at Circles, managing a team of service professionals while ensuring high standards of customer satisfaction. Allen's background also includes roles at Bruker Biospin as Assistant Customer Support Manager, providing tier 2 support in a high-volume call center, and earlier positions as System Support Engineer at Remanco International and Concierge at Boston Harbor Hotel. Allen holds credentials from Boston University and a Course Certificate in Supervisory Skills Training from Great Bay Community College.