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Marcelo Chamorro is an experienced Agile practitioner with a focus on Scrum methodologies. Currently serving as a Scrum Master at Pampered Chef since July 2022, Marcelo guides the tech organization through Agile practices. Previously, as an Associate Scrum Master at divvyDOSE, responsibilities included coaching tech teams on Agile processes, managing team ceremonies, and analyzing metrics for continuous improvement. Marcelo's background includes significant leadership in customer service, having managed teams of over 70 associates at AIM Specialty Health, where success was achieved in quality and compliance goals. Early career experience at Capital One spanned various roles, including software engineering and team management across multiple customer service functions, with a strong emphasis on project management and customer experience.