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Kelli Rabalais is an experienced professional in the field of service management, currently serving as the Manager of Support Account Management at Palo Alto Networks. Previously, Kelli held the position of Director of Global Cloud Service Management Support at Snowflake and served as Sr. Manager of Problem, Incident, and Escalation Management at Splunk, as well as Sr. Incident Manager/Escalation Manager. Kelli's expertise extends to roles at Santander Consumer USA as the Enterprise Service Management Process Owner and at Toyota Financial Services, focusing on Incident, Problem, and Change Management. Kelli's educational background includes a program at Learning Tree University in 2016.