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Jeff Clowers is a seasoned professional with extensive experience in customer support and service management, currently serving as the Sr Director of Cloud Customer Support at Palo Alto Networks since February 2018. Prior roles include Director of Customer Service at Zest Labs, Inc., and multiple positions at EMC, including Partner Global Services Lead and Director of Partner Global Practice, where responsibilities encompassed partner relations, service delivery, and training initiatives. Clowers also held key leadership roles at NetApp, Nortel, and Bay Networks, where management of technical support, product lines, and customer service operations were pivotal, achieving significant revenue and market share outcomes. Early career experiences include positions at SynOptics Communications and service in the United States Marine Corps.