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Vivienne Ogu currently serves as the Customer Service Quality Assurance Manager at PalmPay, where responsibilities include managing Paystack escalations, monitoring customer service interactions, evaluating agent performance, creating feedback processes, and facilitating onboarding for new agents. Prior experience at Stanbic IBTC spanned nearly a decade, initially as a Customer Support Analyst, focusing on proactive sales, maintaining interdepartmental communication, and resolving customer queries. Vivienne also contributed to query management support to ensure timely resolutions across various channels. Educational qualifications include a Bachelor's Degree in Agronomy from Ladoke Akintola University of Technology, obtained between 2007 and 2013.