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Lina Zuliana Zulkifli has a diverse work experience spanning several industries. Lina Zuliana started their career in 2000 at TeleTech, where they worked as a Team Leader and Acting Operations Manager for seven years. In 2007, they joined Aspect Software as a Sales & Marketing Executive for a short period before transitioning to EXCOM Education as a Career Administrator and Career Advisor. In 2010, Lina joined Allianz Global Assistance as a Manager in Training & Quality. After that, they worked at Etiqa Insurance and Takaful as a Customer Care Manager from 2014 to 2016. Currently, Lina holds the role of Head of Customer Engagement at FWD Insurance since 2017.

Lina Zuliana Zulkifli's education history is not provided in the given information. However, they have obtained several certifications from LinkedIn in 2023, including "Coaching Your Team in a Dynamic Workplace," "Developing Self-Awareness," "Developing a Learning Mindset," "Having Difficult Conversations," "How Managers Drive Extraordinary Team Performance," "Ken Blanchard on Servant Leadership," "Leading a Customer-Centric Culture," "Leading with Empathy," "Prioritizing Effectively as a Leader," and "The 10 Pillars of Customer Experience."