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Alma Chapa is an experienced professional in organizational development and human resources, currently serving in the role of Desarrollo Organizacional at Palmex Alimentos SA de CV since November 2020. Prior to this position, Alma held various leadership roles, including Gerente de Desarrollo Organizacional at Financier¨ªa MEXI, where achievements included an 81% NPS in Organizational Culture and 83% employee satisfaction. Alma has a proven track record in reducing employee turnover and enhancing staffing coverage in previous roles at SRL Soluciones and Famsa. Notable contributions at Famsa involved implementing a pilot internal communication system and developing comprehensive training programs for corporate managers. Alma holds a Licenciado en Ciencias de la Comunicaci¨®n with a focus on Desarrollo Organizacional from Facultad de Ciencias de la Comunicaci¨®n and is currently pursuing a Master¡¯s degree in Business Administration from Universidad Tecmilenio.