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Lisa Johns currently serves as the Customer Experience Manager at Palmer Holland since November 2019, following roles as Customer Experience Lead, Canada SME, and Trainer within the same organization. Previous experience includes a Customer Service Representative position at MF Cachat Company and a Customer Service Representative/Trainer role at IMCD US, LLC, where responsibilities spanned the East, Southeast, and Southwest regions from November 2014 to November 2019. Earlier in Lisa Johns' career, a position as a Call Center Representative was held at Quality Data Management in a medical call center from May 2011 to November 2014. Lisa Johns holds an Associate's degree from Cuyahoga Community College.