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Glenys Silverio currently serves as Gerente de Operaciones and Director Division Cuartos at Grand Palladium Hotels & Resorts, overseeing a total inventory of 1,610 rooms across three hotels, along with laundry and internal transport departments while ensuring compliance with internal processes. Previous roles include Control Gestion Project Manager at RCD Hotels, Division Cuartos Junior at Royalton, and Directora ama de llaves at Bahia Principe Hotels & Resorts, where responsibilities ranged from managing housekeeping departments to implementing guest loyalty programs. Glenys has also held positions focused on guest relations, operations coordination, and concierge services across various hospitality brands. Glenys holds a Master’s degree in Hotel Management with a focus on Public Relations and a Bachelor's degree in Marketing. Additional qualifications include a diploma in housekeeping management.