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Katie Hagen is an accomplished IT Business Operations Manager at Palisades Tahoe, with extensive experience in technical analysis and business operations accumulated from various roles since 1998. Previously served as a Senior Business Analyst at Palisades Tahoe and as a Technical Analyst for ACTIVE Network/Resort Technology Partners, excelling in enterprise technology systems and customer support. Demonstrated leadership as Office Manager at Sun Valley Snow Sports School, overseeing 10 staff members and managing complex scheduling and payroll processes for 250 ski instructors. Additional experience includes teaching skiing across different resorts, providing job training and placement support for individuals with disabilities, and direct care roles with youth in treatment settings. Katie's academic background includes a Bachelor of Science in Psychology with a focus on Substance Abuse Counseling from Northern Michigan University.