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Rick Balent has over two decades of experience in the packaging industry, currently serving as the Service Manager at Pak West since March 2011. In this role, Rick Balent is responsible for recommending equipment repairs or replacements to clients and enhancing their packaging processes. Prior to this position, Rick Balent worked as a Field Service Technician at Group O, Pollock Paper Distributors, and Victory Packaging, where responsibilities included troubleshooting mechanical and electrical issues, starting up new equipment, and providing training to operators and mechanics. Earlier career roles as a Service Technician were held at UniSource and Technical Packaging Group, demonstrating a consistent focus on customer service and technical support throughout Rick Balent's professional journey.