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Thurston Hillman started their work experience as a Tier 2 Support representative at Convergys, where they provided guidance and assistance to Tier 1 agents and handled escalated customer issues for a US-based ISP. Thurston then worked as the Chief of Customer Service at Skyline Aviation, where they maintained the helpdesk and implemented aviation software for regional Canadian airlines. At Perimeter Aviation, they served as a Project Coordinator, documenting major projects and requirements for the organization and its sister companies. After that, Thurston worked at On-Call Solutions as an Office Manager and later as a Document Specialist, responsible for creating and managing various documents and overseeing invoicing and time management. Currently, they are employed at Paizo Inc. as the Managing Creative Director for the Starfinder game line and also works as a Freelance Writer, contributing to various projects and writing technical documents.

Thurston Hillman attended Kelvin High School, where they did not pursue a specific degree or field of study. No further information about their educational history or any other institutions they may have attended is provided.