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Ida To currently serves as the Manager of Customer Success at PainChek since September 2019, overseeing a comprehensive point-of-care solution for pain management. Prior experience includes a substantial tenure at Optus from July 2002 to August 2019, where Ida held multiple roles including Operational Experience Manager for the SMB and Fixed category, Channel Manager, Business Analyst, Business Process Analyst, Project Analyst, Team Leader, and Customer Service Representative. Educational qualifications comprise courses in Project Management Fundamentals, Business Frontline Management, Telecommunications, and Tourism and Travel Services Management from various institutions including the Australian Institute of Management and Canberra Institute of Technology.