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Alex A. Cita is an experienced software engineer and agile master with a career spanning over a decade in various roles primarily focused on software development, customer experience, and administration. Alex has been with PagSeguro International since November 2016, contributing to agile processes and support for product owners, alongside managing bilingual customer service for Brazil and LATAM. Previous experience includes academic roles as a university professor in marketing and project management, administrative management in agricultural maintenance services, and business intelligence analysis. Alex holds multiple degrees, including a recent postgraduate specialization in Software Engineering and a Bachelorā€™s in Administration from Universidade Estadual do ParanĆ”.