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Xenda Amici is a Community Program Manager at PagerDuty, overseeing an online community of over 4,000 members and providing insights through monthly metrics analysis. Previously, Xenda served as a Community Manager at Unbabel, where responsibilities included building a global community of freelance editors and developing new onboarding processes. Additional experience includes roles in customer service and operational management at various companies such as EatTasty, Airbnb, Uniplaces, and Sweet Inn, along with a strong foundation in content creation and public relations from early career positions at MSC Cruises, Tv Tribuna, and Festival Santista de Curta Metragens. Xenda holds a Master's degree in Digital Marketing from Universidade Lusófona and a Bachelor's degree in Communication Social from Universidade Católica de Santos.