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Juan Franco is an experienced Customer Success Manager currently at PagerDuty since December 2022, previously holding the same position at Tech-K where responsibilities included coordinating customer behavior analysis and developing a User Academy. Prior roles included Partnership Manager at Lemontech, organizing webinars, and Antitrust Program Assistant at Pontificia Universidad Católica de Chile, facilitating discussions and events on antitrust law. Juan also held teaching roles, serving as a Teaching Assistant and English Teacher, demonstrating a strong educational and legal background with degrees in Law and Social Science from Pontificia Universidad Católica de Chile, along with a Postgraduate Diploma in Customer Behavior and Experience.