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Luis Miguel Almorin is a seasoned professional with extensive experience in project and program management, particularly in the fields of IT, customer service, and franchise management. Currently serving as a Global Programme Manager at PageGroup, Luis Miguel leads AI and automation initiatives, driving efficiency in global applications and infrastructure. Prior experience includes roles at Citibank where responsibilities encompassed managing programs in customer service and fraud prevention, as well as serving as a Planning Manager overseeing workforce management for call centers across Western Europe. Luis Miguel co-founded and managed a Master Franchise for La Mie Câline in Spain, focusing on market research, recruitment, and operational oversight. Earlier roles at Accenture involved consulting on supply chain improvements for major clients. Luis Miguel holds an Industrial Engineering degree from Universidad de Zaragoza and a Bachelor in Manufacturing Technology from Galway-Mayo Institute of Technology.