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Gary McGrath's work experience begins in 2000 as a Co-Founder & IT Director of GBM Solutions Ltd, where they were responsible for managing a support team, implementing management systems, building customer relationships, and designing and building IT systems. In 2016, they joined Kayako as a Customer Success Consultant, then became a Support Manager. In 2018, they started working at Paddle as a Success Operations Manager, then progressed to Head of Success Operations and currently serves as the Director of Customer & Risk Operations.

Gary McGrath earned a BSc in Computing with a focus on Business and IT from the University of Plymouth, completing their studies from 1996 to 2000. No further information about their education history is provided.