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Alkaid Jagape is a skilled frontend developer currently employed at Pacific Sea BPO Services, Inc. since June 2023. Previously, Alkaid worked at Netmarks Philippines, Inc. as technical staff, providing first-line support and advanced troubleshooting for complex environments from January to August 2022. Alkaid also served as an IT PreSales Engineer at RRS Savvytech Enterprise between January 2018 and March 2020, focusing on client acquisition and relationship management. Earlier experience includes a role as a business process analyst at ADEC Innovations from March 2016 to April 2017, performing data analysis and order fulfillment. Alkaid holds a Bachelor's degree in Information Technology from De La Salle University - Dasmariñas (2010-2014) and a High School Diploma from St. John Fisher School (2006-2010).