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Norman Cruz has extensive experience in sales operations and supply chain management. Norman started their career at Mattel Interactive as the VP of Forecasting & Planning in 1999. Norman then moved on to Microsoft as the Director of Product Planning & Forecasting from 2000 to 2007. Norman joined BDA in 2007 as the DVP CPD Operations, overseeing order management, forecasting, product planning, and inventory management. In 2014, they joined Pacific Marketing International as the Director of Sales Operations, where they led a team of account managers, supply chain planners, and business analysts. Currently, they are working at Pacific Market International as the Vice President of Sales Operations, responsible for delivering a frictionless customer experience and achieving inventory targets.

Norman Cruz has pursued higher education through two universities. At De La Salle University, they studied History & Political Science, earning a Bachelor of Arts (BA) degree. Following this, they enrolled in San Francisco State University, where they focused on Accounting and Finance, leading to a Bachelor of Science (BS) degree. The specific start and end years for each program are not provided, so further details regarding the duration of Norman's education remain unclear.