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Natalie Fitzgerald is an experienced professional with a diverse background in customer service and retail management. Currently serving as the Customer Services Manager at the Professional Association for Childcare and Early Years (PACEY) since October 2022, Natalie previously held significant roles at The Dune Group from August 2009 to July 2022, where responsibilities included leading retail management for 20 sites as an Area Support Manager and Flagship Store Manager, along with risk assessment and performance improvement strategies. Prior experience also includes working as the Business Office Manager at Herbal Health Care from September 2006 to August 2009, where responsibilities encompassed managing international deliveries and providing administrative support to the CEO while handling bookkeeping tasks using QuickBooks.