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JoAnn Pickel has extensive experience in the insurance industry, with their most recent role being Vice President Operations at Pacesetter Claims Service, Inc. Prior to that, they held the position of Director of Operations at the same company. JoAnn also worked as a Claim Team Manager at Eberl Claims Service and as a Claims Manager at Frontline Insurance. Earlier in their career, JoAnn worked at Johnson Claim Services as a Transportation adjuster. JoAnn started their career at State Farm as a Claims Specialist and held various roles including Claims Team Manager, Fire Reinspection Team Manager, Claims Trainer, and Customer Service Representative. Before entering the insurance industry, JoAnn worked as a Manager at Beneficial Finance.

JoAnn Pickel, CPCU, earned their Bachelor's degree in Business Administration and Management, General from Northeastern State University from 1993 to 1995.