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Susanne Alonso is an accomplished marketing professional with extensive experience in operational leadership and client services. Currently serving as Chief Operating Officer at P2P Marketing Agency since April 2023, Susanne leads operational strategy and has implemented improvements that boosted efficiency by 20%. Previously, as Director of Operations and Client Services Director at ARCO, Susanne enhanced operational efficiency, improved client retention by 15%, and contributed to a 10% sales increase through effective communication strategies. At DDB Latina Puerto Rico, Susanne managed high-profile accounts, increasing market share by an average of 8%, while at Adworks Corp., client satisfaction improved by 25% due to strategic campaign executions. Susanne holds a bachelor's degree in Special Education from Universidad Interamericana, Puerto Rico.