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Filipa Ferreira da Silva is a seasoned professional with diverse experience in customer success, partnerships, digital marketing, and project management. Currently serving as a Customer Success Manager at Oyster® since March 2022, Filipa previously held the role of Partnerships Manager at LOQR, where responsibilities included developing a Partnership Program and managing partner relations. Filipa also led digital implementation projects at Swogo as a Team Lead & Implementation Manager and contributed to social media strategies and e-commerce at The Wod Guys. Prior experience includes customer experience roles at Farfetch and Emirates, managing cabin crews and ensuring safety on flights. Filipa's career began in architecture with Jorge Mealha Arquitectos, complemented by a Master’s degree in Architecture from Universidade Lusíada de Lisboa and recent education in disruptive digital practices.