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Hilary Lovie is an innovative professional with extensive experience in product development and customer experience across various industries. Currently serving as an Associate at OxfordSM since January 2022, Hilary previously held the position of Innovation Manager for Customer Experience at John Lewis & Partners from October 2010 to April 2021, leading a community of Innovation Champions and developing new business propositions. Prior roles include Innovation Controller at Premier Foods, Inventor at What If, The Innovation Company, Senior Manager at Cancer Research UK, and Senior Brand Manager at Boots Healthcare International. Hilary holds a BA in French from the University of Nottingham and has furthered expertise with a Graduate Coach qualification from International Teaching Seminars and additional studies at the University of Cambridge.