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Judith Encalada is an experienced Information Technology Operations Manager currently leading a global support team at their own company since December 2020, providing exceptional service to over 800 employees and developing effective IT strategies. Prior to this role, Judith served as a Global Information Technology Team Lead, focusing on user education and collaboration with the People team for onboarding processes. Judith's tenure at Apple from December 2016 to December 2020 included positions such as Manager, Lead Genius, Mac Genius, and Technical Expert, where Judith managed large teams, provided technical support, and ensured excellent customer experiences through their leadership and technical expertise. Judith holds a degree from St. John's University.