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Mark joins Owl with 25 years of experience in post-sales, high-value, B2B software solutions. His background has enabled him to develop a wealth of leadership skills and operational experience to help SaaS companies enhance their customer success capabilities and is skilled at deploying Customer Success Automation platforms. Mark is an industry thought leader and Co-Chair of the Customer Success Governance Council. He has held executive leadership roles at SaaS organizations and currently serves on the Board of Directors for Strikedeck and is a member of the Standards Committee at the Customer Success Association.