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Jamie Montoto is an experienced professional with a strong background in customer success and operations management. Currently serving as the Customer Success Manager at Other World Computing since November 2017, Jamie has built a dedicated team focused on maintaining brand reputation through responsive customer interactions across various platforms. Previous roles include Customer Experience Manager and Call Center Supervisor, where responsibilities encompassed team management, operational oversight, and customer service excellence. Jamie also manages event staff at The Old Joliet Haunted Prison and has held several positions in client management and implementation at Quill and Kirby Lester. A graduate of Illinois State University and Waukegan High School, Jamie’s career showcases a commitment to enhancing customer experiences and operational efficiency.