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Sam Kerry has over a decade of experience in incident management within the energy sector, currently serving as Smart Operations Senior Incident Manager at OVO since June 2019. Previously, Sam worked at SSE plc from June 2012 to July 2019, where roles included Smart Metering Incident Manager, Smart Metering Support Advisor, and Customer Service Advisor. Sam's educational background includes studies at City of Portsmouth College from 2009 to 2010, HSDC Havant & South Downs from 2006 to 2008, and Admiral Lord Nelson School from 2001 to 2006.