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Hao Ngo has a diverse work experience spanning various industries and roles. In their most recent position as the Director of Sales Operations & Customer Service at Overture Orthopaedics, they are responsible for leading the sales operations and customer service departments. Previously, at Acumed, Hao worked as a Sr. Analyst - Strategic Accounts. Prior to that, at ExsoMed, they were the Manager of ExsoMed PMO, where they oversaw the integration of ExsoMed into Acumed and managed customer service responsibilities. Hao also held positions at Tenex Health and OrthAlign, Inc. as a Sr. Customer Service Specialist, where they managed customer service activities and developed sales progress reports. They have research experience as a Research Assistant at the UCI Institute for Clinical & Translational Science and the UCI Working Memory and Plasticity Lab. Additionally, Hao worked as a Beauty Advisor at ULTA Beauty and as an Independent Contractor at Advantage Point Technologies.

Hao Ngo obtained a Bachelor of Arts (B.A.) degree in Psychology and Anthropology from UC Irvine from 2011 to 2015. Prior to attending UC Irvine, Hao Ngo attended Independence High School. In addition to their formal education, Hao Ngo obtained several certifications from LinkedIn in 2023, including "20 Nano Tips for Maximizing Excel with Mike Tholfsen," "2030: How Today's Trends Will Reshape the Future (Book Bite)," "Fighting Gender Bias at Work," and "Unconscious Bias."