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Michael Moore is a seasoned professional in client services and data analysis, currently serving as a Senior Client Services Engineer at Oversight since March 2021, where responsibilities include managing incoming ticket volume and ensuring customer support requests are addressed promptly. Previous experience includes roles as Client Service Analyst 3 at York Risk, IT Consultant at NCR Corporation—focused on optimizing ERP telecommunications infrastructure—and Software Test Engineer at Strive Consulting, providing quality assurance for business intelligence tools. Additionally, Michael held the position of Senior Data Analyst at Cypress Care, extracting and analyzing data for predictive analytics. Michael holds a Bachelor of Science in Computer Information Systems from Strayer University, earned between 2006 and 2008.