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Benjamin McCourt is an accomplished professional with extensive experience in digital program management and media production. As an Activation Specialist at Overflow since May 2024, Benjamin focuses on enhancing customer engagement. Previously, as a Program Manager at UserTesting from September 2020 to December 2023, Benjamin successfully built and managed programs to onboard new users, achieving a 75% completion rate on in-app onboarding for over 2000 customers. Notable achievements include the implementation of a self-serve Resource Center and a 97% increase in enrollments for Quick Connect. Additionally, in the role of Media Production Specialist at UserTesting, Benjamin constructed a video studio and facilitated engaging educational content, including a certification program with over 700 enrollments. Prior experience includes significant contributions as Live Video Coordinator and Production Technician at Bayside Church, coordinating live video for large events. Benjamin holds a degree in Business with a focus on Marketing from Jessup University, graduating in 2020.