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Katie McAdams has over 16 years of experience in customer service and support roles, currently serving as a Support Specialist at OverDrive, Inc. since June 2016. Prior experience includes nearly a decade at Apple, where Katie held the position of Preservation Operations Specialist and specialized in enhancing customer experiences through extensive product knowledge and problem-solving skills. Earlier career experience includes a summer internship at Saint Joseph Academy, focusing on database management and processing large mailings. Katie holds a Bachelor’s Degree in Communication from Mercyhurst University, obtained in 2006.