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Jess Ramsden currently serves as the Head of Business Optimisation at Overdales Legal Limited since July 2023. Prior experience at Lowell Solicitors Limited spans from July 2016 to July 2023, where roles included Strategy Delivery Manager, Case Management and Strategy Specialist, Senior Contact Strategy Analyst, and Contact Strategy Analyst. Jess began a career at Lowell in January 2012, progressing through various positions including Collections Support Assistant, Senior Client Services Specialist, Client Services Specialist, and Customer Service Administrator. Educational qualifications were obtained at Brigshaw High School and Language College from 2005 to 2012.