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Hassen Chakroun is an experienced operations manager with a strong background in customer relationship management and operational efficiency. Currently serving as Responsable Opérationnel d'Activités (ROA) and Sr. Operations Manager at Groupe Outsourcia since December 2021, Hassen has previously held key managerial roles at Blu Call Center by MEDIAMOTIVE and DIATEL INTERNATIONAL, leading teams and driving productivity to meet objectives. With additional experience at VOICECOM GROUP, ALTRACALL, and Euro Information Direct Services, Hassen has consistently organized and supervised activities to ensure client satisfaction and operational profitability. Hassen's career also includes significant contributions at Convergys and Stream Global Services, primarily focusing on account management for services related to Orange France. Hassen's education includes a professional technician degree from the Institut Supérieur des Arts Multimédia de la Manouba.