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Paulina Martínez Solis has been working in the customer service industry since 2012. Paulina began their career as a Becario at Fonatur in 2012. In 2014, they moved to VTF L'esprit vacances as an Agente de servicios de huéspedes, where they were responsible for maintaining and promoting relationships with all hotel departments, managing guest records, handling cash, performing host/waiter duties, taking written and verbal instructions in English and French, adhering to guest services policies and procedures, managing money, making changes, and using office machines in daily activities. Paulina then moved to Grand Hyatt in 2015 where they became a Team Leader - Agente de servicios de huéspedes, and was responsible for opening the hotel's entertainment area, coordinating the reservations and customer service departments, managing the room inventory and daily rate offerings, executing administrative and operational functions, negotiating with agencies and vendors, attending to complaints and suggestions, and producing weekly and monthly productivity reports. In 2016, they joined Gazer73 as a Personal Partner and Head Of Human Resources, where they managed celebrities, followed up events, meetings, travels, and tours, and created, designed, developed, and implemented the Human Resources area. In 2019, they joined WeWork as a Senior Community Associate - Member experience, where they were the first and last point of contact for their building, and was responsible for elevating the experience of all members in the community and completing scheduled, quarterly conversations with owned accounts to help them maximize the value of their WeWork membership. In 2021, they moved to Outsite as a Manager of Community Relations, and in 2022 they joined Fairplay (Freedom to Scale) as a Customer Success Executive.

Paulina Martínez Solis obtained their Licenciatura in Desarrollo, Planificación y Gestión del Turismo from Escuela Superior de Turismo IPN between 2010 and 2014.