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Eric Wall is a seasoned professional with extensive experience in customer service operations and IT management. Currently serving as Sr. Manager of Customer Service Operations at Outset Medical, Inc., Eric focuses on operational improvements, technology implementation, and metrics development. As the Founder and CEO of BottleTaps, Eric transformed a concept into a thriving craft beer taproom and restaurant. Eric's prior role as Principal at EWF Holdings involved consulting in IT and customer service, emphasizing employee empowerment and process optimization. Additionally, Eric held various leadership positions at Intuitive Surgical, overseeing IT operations and support services, where achievements included maintaining high customer satisfaction ratings and implementing efficient IT service management practices. Eric holds a Bachelor of Business Administration in Management Information Systems and Finance from California Polytechnic State University-San Luis Obispo.