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Joyce Fong has extensive work experience in product management, corporate strategy, and business development. Joyce is currently the Head of Product Management, Enterprise Experience and Services at Outreach, a leading Sales Execution Intelligence and Engagement Platform company. In this role, Joyce leads a team of product managers and cross-functional teams to deliver enterprise-focused user experience and core platform services.

Prior to their current role, Joyce was a Senior Director of Product Management at Avaya from 2016 to 2021. Joyce also held the position of Senior Director of Product Strategy and M&A at Avaya from 2011 to 2016, where they led strategy formulation, business planning, and successfully launched new solutions through acquisitions.

From 2006 to 2010, Joyce worked as the Director of Strategy and Corporate Development at Hewlett Packard Enterprise, where they were responsible for the strategy and corporate development of the company's IT Cloud Operations Management and Security software business.

Before that, Joyce held roles at Mercury Interactive, where they served as the Director of Corporate Business Development and Senior Technology Alliances Manager. Joyce led M&A integrations, OEM partnerships, and strategic initiatives, and successfully expanded the company into adjacent markets.

Earlier in their career, Joyce worked as a Senior Product Manager at Webex, where they led Product Management of the WebEx Cloud Platform and played a key role in driving partnerships with Salesforce and Cisco. Joyce also worked as a Senior Product Manager at Corio, a start-up acquired by IBM Cloud.

Joyce began their career as an Associate at McKinsey & Company and later worked as a Senior Software Engineer at Oracle Corporation.

Throughout their career, Joyce has demonstrated expertise in product management, corporate strategy, M&A, and strategic partnerships. Joyce is experienced in leading cross-functional teams and delivering successful product launches.

Joyce Fong has obtained an MBA degree in Finance from Columbia Business School. Additionally, they hold an MS degree in Computer Science from Stanford University. Joyce also has a certification from the US Patent Office for the patent titled "Dynamic Selection of Communication Mode, Application and Device Using Context and Policy," with the patent number 9819794.