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Felice Martin has a diverse work experience in the field of network operations and technical support. They started their career in 2000 with Equant as a WAN NOC Technician, where they monitored enterprise networks and troubleshoot various connectivity issues. They then worked at Cbeyond as a Network Technician, where they improved mean time to repair and trained a team of network engineers. At Cloudswell, they served as a Network Manager, managing a team of Network Engineers and contributing to network architecture design. At EarthLink, they worked as a CNOC Senior Supervisor, coordinating complex customer network deployments and handling escalations. They also worked at Cricket Wireless as an Incident Manager, overseeing incident reporting and leading a support team. At TSYS, they held roles as a Technical Support Manager and a Senior System Administrator, implementing hardware and operating systems and driving process improvements. At Fiserv, they worked as a Network Operations Manager, providing strategic and tactical leadership and ensuring network compliance. Currently, Felice is a Technical Support Manager at Outreach.

Felice Martin attended Valdosta State University for an unknown period of time. However, no degree or specific field of study is mentioned. In terms of certifications, Felice obtained the ITIL Foundation v3 certification from EXIN in October 2015. Additionally, Felice obtained the Cisco Certified Entry Networking Technician (CCENT) certification from Cisco in 2020. The obtained month and year for the Lean Six Sigma Green Belt (ICGB) certification is not provided.