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Charles Hill Jr has a strong background in technical support and customer service. Charles started their career at Verizon Wireless in 2006, working as a Coordinator-Customer Service for eight years before transitioning to the role of Tech Support Coordinator. In 2019, Charles joined Aderant as a Product Support Specialist and later became a Product Specialist, where they provided support and assistance to customers, maintained documentation for support activities, and conducted product training. In 2021, they joined KBX as an Application Specialist. Currently, Charles is working as a Technical Support Engineer at Outreach, starting in February 2022.

Charles Hill Jr's education history includes a Bachelor of Business Administration (B.B.A.) degree in Business Administration and Management, General from Georgia State University, which they obtained from 2004 to 2014. Charles is currently pursuing a Master's degree in Data Analytics from Western Governors University, with a projected completion between 2021 and 2023. In addition to their degrees, Charles also holds several certifications. Charles obtained the Certified Administrator certification from Outreach in May 2023. In September 2019, they completed the Microsoft SQL Server 2016 Essential Training from LinkedIn. In December 2018, they obtained the Network+ certification from CompTIA and the A+ Certification Program from ITCAP.