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David Ware is an experienced professional in customer service and management, currently working as a Concierge and Customer Representative at OUTLETCITY AG since November 2020, where responsibilities include quality management for 170 stores across Europe. With a long-standing career at Lufthansa since January 2011, David has held roles from Flight Attendant to Purser (Cabin Manager), overseeing flight procedures and customer service for various cabin classes. Prior positions include serving as a Flight Attendant with AIR AUSTRAL and as a Travel Representative for Papangue Tours DMC and Mille Tours. David's educational background includes an M.B.A. in International Management from ESB Business School and a Bachelor's Degree in Services Marketing and ICT from La Rochelle Université, complemented by various certifications in aviation safety and travel services.