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Smith Ketterer serves as the eCommerce Merchandising Manager at Outdoor Voices, having held multiple roles within the company, including eCommerce Associate and Customer Experience Lead. Ketterer's previous experience includes positions at Snooze an A.M. Eatery, AmeriCorps, and various educational organizations where responsibilities involved customer service, mentoring, and coaching. Prior roles as a Program Coordinator at Texas 4000 for Cancer and Primary Prevention Coordinator at Hope Alliance Crisis Center highlight Ketterer's expertise in leadership development, program management, and community engagement. Ketterer holds a Bachelor's Degree in Social Work from The University of Texas at Austin.