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Fatima Rivera possesses extensive experience in customer service and technical support roles, beginning with a position as a Customer Service Representative at Convergys in 2013, where responsibilities included assisting customers with technical issues. Subsequently, Fatima served as a Customer Service Specialist - Floor Support at The Results Companies, handling complex issues and supervisory calls. A tenure as a Technical Support Specialist at [24]7 followed, focusing on internet service-related technical support. Since May 2016, Fatima has held the role of Appointment Setter at Outbounders.com, working with BLUEWHALE RESEARCH LLC to conduct market surveys and provide research to assist business professionals. Fatima's career in customer service and technical support is complemented by a degree in Restaurant/Food Services Management from Banilad Center for Professional Development.