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Catherine Langford has a diverse work experience that spans various roles and industries. Catherine started their career at Allstate, where they worked as a Marketing Consultant from July 2016 to July 2017. Catherine then transitioned to a Team Lead position in Customer Service from July 2017 to April 2018. After their time at Allstate, Catherine joined Avail as an Operations Specialist in Customer Support and Claims from April 2018 to March 2019. Catherine then progressed to become a Customer Experience Manager from March 2019 to March 2020, where they led a call center vendor evaluation and implementation, as well as built loss impact reports for the business. Catherine's next role was Head of Customer Experience Operations at Avail from March 2020 to March 2022, where they managed a team of Customer Operations and Salesforce admins, scaled Trust & Safety operations, and improved overall process consistency. Their most recent position is as the Head of Customer Operations at Lean, where they have been working since March 2022. In this role, Catherine has been responsible for overseeing customer operations at the company. Additionally, they joined Treehouse in April 2023 as the Head of Sales Operations, further expanding their expertise in operations management.

Catherine Langford holds a Bachelor of Business Administration (BBA) degree in Marketing and Management, which they earned from Baylor University. However, the exact start and end years of their education at this institution are not specified.