ÂÜÀòÂÒÂ×

Thomas Sorensen is an experienced Senior Customer Success Engineer at ÅŒURA since August 2019, with a diverse background in customer success and technical support roles. Previously held positions include Technical Support and Customer Success Lead at Good2Go, Inc., and Customer Success Engineer at Distribute, where contributions included improving customer onboarding and aligning expectations between engineering and sales teams. Thomas also possesses software engineering experience, notably architecting a major design change for a multi-item cart checkout at Distribute. Additional roles include IT Support Specialist at FinancialForce.com, where significant improvements in team training and IT support processes were achieved, and various positions at Apple, including Genius Bar, with a strong focus on customer satisfaction and training. Educational background includes a Bachelor of Arts in Theatre and Drama from the University of Wisconsin and training in software engineering at Hack Reactor and MakerSquare.