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David Cockings is an experienced IT professional with a diverse background in service delivery and support. Currently serving as Service Delivery Manager at Our Learning Cloud since October 2022, David oversees a team of On Site Technicians supporting schools across multiple regions. Prior to this role, David held various positions, including Service Desk Team Lead at Associated British Foods IT Shared Service Centre, where management of a team of twenty-four analysts and consistent achievement of KPIs were key responsibilities. David's experience also includes roles such as Senior Service Desk Analyst at Kier Group, IT Support Officer at Spurgeons, and Incident Manager at Norbert Dentressangle. David possesses strong expertise in IT support systems, particularly within ITIL frameworks, and has demonstrated skills in team management, performance reviews, and training development across various organizations.