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Ilhame Mansour-Eddine is an experienced professional currently serving as an Operational Control Specialist at Utmost Group since October 2021. With a diverse background in customer service and patient care, Ilhame has held roles as a Customer Service Analyst at Citi and as a Claims Officer at Allianz Partners. In addition to the corporate experience, Ilhame is an active Patient Care Volunteer at Our Lady's Hospice & Care Services and an Emergency First Aid Responder with St John Ambulance Ireland since 2017. Educational qualifications include a Business Studies degree from University Chouaib Doukkali and various certifications, such as an Emergency First Aid certificate from St John Ambulance Ireland and an APA in Insurance from The Insurance Institute.