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Lynn Knopp, PMP, has extensive experience in leadership roles in customer service and customer success. Lynn has held positions such as Director of Customer Service at Our Home, Director of Customer Success at RedShelf, and Director Customer Success and Operations at Indiana Sugars, Inc. Lynn is skilled in process improvements, cross-functional collaboration, and automation. Lynn has successfully managed teams, achieved revenue growth, and developed KPIs to track retention and churn. Lynn has also led strategic design and process improvement initiatives at Ty, Inc. and Wilton Brands. With a focus on customer operational requirements, they have achieved service target levels and addressed obstacles to meet customer requirements.

Lynn Knopp, PMP has a degree in General Studies from Moraine Valley Community College. Additionally, they possess certifications in Project Management Professional (PMP) from the Project Management Institute, obtained in 2017, and Lean Six Sigma Yellow Belt, obtained in 2015.