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Timothy Heitman currently serves as the Quality Support Team Lead at the Canada Revenue Agency, overseeing quality support for the Ottawa debt management and verification site since November 2018. Previous positions include roles at Senators Sports & Entertainment as a Security Guard, at Bicycle Craft Brewery as a Beer Slinger, and various leadership and managerial positions in both the private sector and community organizations. These roles encompassed responsibilities such as debt management, operational leadership at The Home Depot, and training officials at Kanata Minor Hockey Association. Timothy's career is marked by a commitment to team development and a strong customer service focus, coupled with a recognition of excellence demonstrated by a President's Club Award from easyhome. Educational background includes graduation from Parry Sound High School.