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Sandra Isimbi is a seasoned professional in quality management and business process improvement, currently serving as a Strategic Support Coordinator at the City of Ottawa since May 2020. With extensive experience as a Business Consultant, Sandra has engaged in performance measurement, program evaluation, and project management. Prior roles include Senior Advisor for Quality Management at the Canadian Red Cross, where responsibilities encompassed overseeing the Emergency Management Program and coordinating evaluation processes. Sandra has also held positions such as Quality and Risk Management Advisor at Ungava Tulattavik Health Centre and CSSS de Dorval-Lachine-LaSalle, focusing on accreditation processes and quality improvement projects. Additionally, involvement in a national fellowship program on Leadership and Public Policy with Action Canada further demonstrates Sandra's commitment to professional development. Educational credentials include a Master's Degree in Health Services Administration focused on Quality Management from Université de Montréal and a Bachelor's degree in Psychology from the University of Ottawa.